Frequently Asked Questions | Berganza | Hatton Garden | London


Frequently Asked Questions

Yes. You are very welcome to visit our traditionally furnished shop in the heart of London’s jewellery district. We are at 88-90 Hatton Garden and the entrance to our shop is just around the corner on Greville Street.

Our opening hours are 10am-5pm, Monday to Friday, and 10:30am-5pm on Saturdays. If you are thinking of coming on a Saturday please be advised that we operate on a first come first served basis and we do get very busy.

All of our pieces are in excellent condition. Each year we invite you back for a complimentary clean & check of your piece to ensure that it remains in fine condition and that the settings are secure.

If you are sure of the ring size you need please just e-mail it to us with your order number and we will happily size the piece free of charge before dispatch, although this will affect the time taken to send it out. Alternatively, once you have purchased the piece we will always be happy to check your size in store and resize your ring for you. The vast majority of our rings can be resized and this will never affect the integrity of the piece. Please note that we do not accept returns or exchanges if the ring has been resized.

Though many of our diamond rings do come with a full gemmological certificate detailing the colour and clarity, with antique pieces this is not always possible. This is because diamonds have to be removed from their settings in order to be accurately assessed and this can cause damage to the original settings which we are not willing to risk.

Making a purchase online couldn’t be easier, simply select your chosen item, click add to basket and proceed to payment.

Yes. Any item can be purchased with a 20% deposit payment. This deposit is non-refundable and the outstanding balance must be paid within 6 months. Please note that if you pay via the instalment scheme, we do not accept returns.

All items on our website are delivered worldwide free of charge by Royal Mail or FedEx and require a signature on delivery. Once paid in full, we endeavour to despatch your item within 24 hours of receipt of your payment. Estimated delivery times are 1-2 working days within the UK, 3-5 working days within Europe and 5-7 working days worldwide. If you require a faster delivery service we do have other options available on request.

Each item will be sent to you by a secure, tracked, and signed for delivery service and will be fully insured throughout its journey to you.

We regret that for card payments we can only dispatch to the address to which the card is registered. However if the deposit is paid by card and the remainder by bank transfer then this can be arranged.

To enable you to see and examine any item, we operate a ‘no quibble’ 14 day full money back guarantee on all unseen online purchases. Please see our terms and conditions for further details.

As specialists in antique jewellery we are often asked to restore or value antique pieces. Regrettably this is a service we can only offer to people who buy or have bought pieces from us, due to the extremely time consuming nature of restorations and valuations.

Email: | Opening hours: Monday-Friday 10am-5pm, Saturday 10:30am-5pm | Currencies accepted: £ $ CHF
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Updated 26/01/2023 at 4:34PM

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