FAQs

Frequently Asked Questions


Yes. You are very welcome to visit our shop in the heart of London’s Jewellery district. We are at 88-90 Hatton Garden and the entrance to our shop is in Greville Street.

Our opening hours are 10am-5pm, Monday to Friday, and 11:00am-5pm on Saturdays.Please book an appointment if you have seen anything in the collection you wish to see.

All of our pieces are in excellent condition. Each year we invite you back for a complimentary clean & check of your piece to ensure that it remains in fine condition and that the settings are secure.

For rings, we offer two complimentary sizing’s within the initial six months, to ensure it truly fits perfectly.

Though many of our diamond rings do come with a full gemmological certificate from reputable laboratories detailing the colour and clarity and cut, with antique pieces this is not always possible. This is because diamonds have to be removed from their original settings in order to be accurately assessed and this can cause damage to the original piece, however please feel free to speak to one of our in house gemmologists for an expert opinion in its original setting.

Making a purchase online couldn’t be easier, simply select your chosen item, click add to basket and proceed to payment.we also offer the opportunity to place a deposit on an item and paying the remaining balance off within six months.

Yes. Any item can be purchased with a 20% deposit payment. This deposit is non-refundable and the outstanding balance must be paid within 6 months. Please note that if you pay via the instalment scheme, we do not accept returns.

All items on our website are delivered worldwide free of charge by Royal Mail or FedEx and require a signature on delivery. Once paid in full, we endeavour to despatch your item within 24 hours of receipt of your payment. Estimated delivery times are 1-2 working days within the UK, 3-5 working days within Europe and 5-7 working days worldwide. If you require a faster delivery service we do have other options available on request.

Each item will be sent to you by a secure, tracked, and signed for delivery service and will be fully insured throughout its journey to you.

We regret that for card payments we can only dispatch to the address to which the card is registered. However if the deposit is paid by card and the remainder by bank transfer then this can be arranged.

We operate a ‘no quibble’ 14 day full money back guarantee on all online purchases along with free returns on all shipping.

As specialists in Antique Jewellery. we are often asked to restore or value antique pieces. Regrettably this is a service we can only offer to people who are long standing customers of Berganza unless you are looking to sell an item.

No please do not ask us about Laboratory diamonds we deal in rare natural stones only and would not recommend investing in anything else.



Email: info@berganza.com | Opening hours: Monday-Friday 10am-5pm, Saturday 11am-5pm | All Stripe currencies supported



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Updated 15/04/2024 at 2:26PM

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