Delivery and Returns


UK

Service Cut Off Time Delivery Time Cost
Click and collect from our Hatton Garden showroom 4:45pm N/A Complimentary
Royal Mail Special Delivery Guaranteed by 1pm (Tues – Sat) 4:30pm By 1:00pm next day Complimentary
Same day Delivery in London (Mon-Sat) 3:30pm Same day £100

Rest of the World

Service Destination Delivery Time Cost
FedEx International Priority USA 1-3 business days Complimentary
FedEx International Priority Europe and rest of the world 1-3 business days Complimentary

*The above delivery times are usually correct although sometimes items can be unexpectedly delayed at customs.


FAQS

Can I request a quicker delivery time?   
We do offer same day delivery within London for a charge of £100. Should you wish for a faster shipping time outside of London, please enquire with our shipping team at shipping@berganza.com.
Can I choose which day to receive my piece?  
Yes, you can choose which day to receive your ring on checkout by selecting Nominated day delivery.
Do you deliver on a Sunday?  
At the moment we do not offer a Sunday delivery.
I live abroad, do I need to pay for customs duties?  
No, Berganza will cover the cost of fully insured shipping, including any import taxes and duties which may apply.
If I would like to return my piece, do I have to pay for return shipping?  
No, please inform our shipping team that you would like to return your item within 14 days of receiving it, and they will send you a return shipping label.
Do I need to bring any ID if I would like to collect my piece from your showroom?  
Yes, if you choose ‘click and collect’, please do bring a form of photo ID upon collection so we can verify your identity.


Email: info@berganza.com | Opening hours: Monday-Friday 10am-5pm, Saturday 11am-5pm | All Stripe currencies supported



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Updated 24/02/2024 at 1:17PM

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