Delivery and Returns

FAQS

Can I request a quicker delivery time?   
We do offer same day delivery within London for a charge of £100. Should you wish for a faster shipping time outside of London, please enquire with our shipping team at shipping@berganza.com.
Can I choose which day to receive my piece?  
Yes, you can choose which day to receive your ring on checkout by selecting Nominated day delivery.
Do you deliver on a Sunday?  
At the moment we do not offer a Sunday delivery.
I live abroad, do I need to pay for customs duties?  
No, Berganza will cover the cost of fully insured shipping, including any import taxes and duties which may apply.
If I would like to return my piece, do I have to pay for return shipping?  
No, please inform our shipping team that you would like to return your item within 14 days of receiving it, and they will send you a return shipping label.
Do I need to bring any ID if I would like to collect my piece from your showroom?  
Yes, if you choose ‘click and collect’, please do bring a form of photo ID upon collection so we can verify your identity.

UK

Service Cut Off Time Delivery Time Cost
Royal Mail Special Delivery Guaranteed by 1pm (Tues – Sat) 4:30pm By 1:00pm next day Complimentary
Same day Delivery in London (Mon-Sat) 3:30pm Same day £100

Rest of the World

Inclusive of duties & taxes
Service Destination Delivery Time Cost
FedEx International Priority USA 1-3 business days Complimentary
FedEx International Priority Europe and rest of the world 1-3 business days Complimentary

Rest of the World (High Value Items)

Service Destination Delivery Time Cost
Malca Amit International 1-4 business days Complimentary
Ferrari International 1-4 business days Complimentary

*The above delivery times are usually correct although sometimes items can be unexpectedly delayed at customs.

Exhanges   
If you have been presented with a piece, either an engagement ring, or a gift, which is not quite to your taste, please do let us know as soon as possible. It is important to us that you enjoy your special piece, and therefore we offer exchanges on newly gifted items for a piece of a similar value.
Upgrades  
Tastes and circumstances can change over the years, so if you were hoping to upgrade a previous Berganza purchase, you would be welcome to do so. This is provided your current piece is in good condition, and you are upgrading to one that is at least double in value. You would receive the full amount you paid for your original purchase towards the new one.
Part Exchanges  
If you have a piece of antique jewellery you are looking to part with, we would be able to offer you a part-exchange should your piece be suitable for our collection.


Email: info@berganza.com | Opening hours: Monday-Friday 10am-5pm, Saturday 11am-4pm | All Stripe currencies supported



Connect with us


Berganza on Facebook Berganza on Instagram Berganza on Pinterest Berganza on youtube Berganza on linkedin



Signs up for regular emails on our new acquisitions, news and features:
Updated 18/06/2024 at 4:34PM

|
© Berganza Ltd 2024