1 ) DO YOU HAVE A SHOP I CAN VISIT?
Yes. You are very welcome to visit our traditionally furnished shop in the heart of London’s jewellery district. We are at 88-90 Hatton Garden and the entrance to our shop is just around the corner on Greville Street.
2 ) WHEN ARE YOU OPEN?
Our opening hours are 10am – 5pm, Monday to Saturday. If you are thinking of coming on a Saturday please be advised that we operate on a first come first served basis and we do get very busy.
3 ) WHAT CONDITION IS THE PIECE IN?
All of our pieces are in excellent condition. We are so sure of this that we offer a service for life guarantee. Each year we invite you for a free clean & check service to ensure that the piece remains in good condition and the settings are secure.
4 ) DO YOU OFFER RING RESIZING?
If you are sure of the ring size you need please just e-mail it to us with your order number and we will happily size the piece free of charge before dispatch, although this will affect the time taken to send it out. Alternatively, once you have purchased the piece we will always be happy to check your size in store and resize your ring for you. Your first re-size is always free of charge. The vast majority of our rings can be resized and this will never affect the integrity of the piece.
5 ) WHAT COLOUR AND CLARITY IS THE DIAMOND?
Though many of our diamond rings do come with a full gemmological certificate detailing the colour and clarity, with antique pieces this is not always possible. This is because diamonds have to be removed from their settings in order to be accurately assessed and this can cause damage to the setting which we are not willing to risk.
6 ) HOW DO I MAKE A PURCHASE?
Making a purchase online couldn’t be easier, simply select your chosen item, click add to basket and proceed to payment.
7 ) CAN I PAY IN INSTALMENTS?
Yes. Any item can be purchased with a 20% deposit payment. This deposit is non-refundable and the outstanding balance must be paid within 6 months.
8 ) HOW LONG WILL MY PURCHASE TAKE TO ARRIVE?
All items on our website are delivered worldwide free of charge by Royal Mail and require a signature on delivery. Once paid in full, we endeavour to despatch your item within 24 hours of receipt of your payment. Estimated delivery times are 1-2 working days within the UK, 3-5 working days within Europe and 5-7 working days worldwide. If you require a faster delivery service we do have other options available including Fedex.
9 ) IS IT INSURED IN TRANSIT?
Each item will be sent to you by a secure, trackable and signed for delivery service and will be fully insured for its journey to you.
10 ) CAN MY PURCHASE BE DELIVERED TO A DIFFERENT ADDRESS?
We regret that for card payments we can only dispatch to the address to which the card is registered. However if the deposit is paid by card and the remainder by bank transfer then this can be arranged.
11 ) WHAT IS YOUR RETURNS POLICY?
To enable you to see and examine any item, we operate a ‘no quibble’ 7 day full money back guarantee on all online purchases. Please see our terms and conditions for further details.
12 ) DO YOU DO REPAIRS OR VALUATIONS?
As specialists in Antique Jewellery we are often asked to restore or value antique pieces. Regrettably this is a service we can only offer to people who buy or have bought pieces from us, due to the extremely time consuming nature of restorations and valuations.